Refund Policy

Every account gets 1 live interviews at no cost, with nothing held back. The free plan runs the same software, with the same features, as the paid one. The only difference is how many interviews you get. We would rather you find out it is not for you before any money changes hands.

Cancel at any time from your dashboard. Cancelling stops the next charge and you keep Pro until the end of the period you already paid for. There is no cancellation fee and no notice period.

• You were charged twice for the same period, or charged after cancelling.
• You were charged the wrong amount.
• The service was substantially unavailable for a significant part of a period you paid for, and we could not put it right.
• You subscribed by mistake and have not started an interview on that period. Tell us within 14 days and we refund it in full.

• You used the service during the period and then changed your mind. Interviews already run cannot be returned.
• You forgot to cancel before a renewal. Ask us anyway. If the period is barely used we will often refund it as a matter of goodwill, but it is not something we guarantee.
• The interview did not go the way you hoped. We do not promise outcomes, and the quality of an AI-drafted answer is not a basis for a refund.
• Your account was closed for breaching our terms.

You normally have 14 days to withdraw from a purchase of digital services. Because a subscription gives you access immediately, you are asked to agree that performance begins straight away, which ends that withdrawal right once you start using it. Where you subscribed and have not started an interview, the 14-day right still applies and we refund in full.

Email [email protected] from the address on your account, and say what was charged and what went wrong. We reply within five working days.

Approved refunds go back to the card or account that paid, through the same provider. Your bank decides how quickly it appears, typically five to ten working days. Refunds are issued in the currency you were charged in, so exchange-rate movement between the payment and the refund is not something we can make up.

Please write to us before raising a chargeback with your bank. A chargeback takes weeks and usually suspends the account while it runs, where an email normally settles it in a day or two.

This policy sits alongside our Terms of Service. Nothing here removes a statutory right you have as a consumer where you live.